Eyebrow Makeup

STORE POLICIES

Terms and Conditions

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit or an exchange. Please see below for more information on our return policy. 


RETURNS


All returns must be postmarked within 10 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at info@intelligencebeaute.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided, and mail your return the following address:


Intelligence Beaute Cosmetics LLC

Attn: Returns

RMA #

920 SW 6th Ave,

Suite 1200

Portland, OR 97204,

United States of America


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, $45.00 will be deducted from your return to cover shipping charges.



REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 15 days days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS


The following items cannot be returned or exchanged:


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Please Note


  • A 5% restocking fee will be charged for all returns in excess of $150.00.

  • Sale items are FINAL SALE and cannot be returned.


QUESTIONS


If you have any questions concerning our return policy, please contact us at:

Customer Service

T: 1-800-259-8107
E: info@intelligencebeaute.com